Field Notes: July 2025 Edition
Perspectives from the frontlines of tech, AI, and commercial operations. The AI Plateau and the Strategy Gap As we pass the halfway mark of 2025, AI is still the loudest …
ServiceNow Enters the CRM Arena: What It Means for Businesses
The enterprise software battlefield has a new contender as ServiceNow makes bold strides into Customer Relationship Management (CRM) territory—a strategic countermove to Salesforce’s recent incursion into ServiceNow’s IT service management …